Shipping Protection & Tipping Policy

At our store, customer satisfaction and order control are our top priorities. To tailor your shopping experience, we offer several optional add-on services during checkout.

1. Fully Optional Add-ons Please be aware that services such as Shipping Protection and Tipping are entirely voluntary. They are never automatically applied or mandatory; you will only be charged if you manually select them.

  • Shipping Protection: Optional coverage that safeguards your parcel against theft, loss, or physical damage while in transit.

  • Tips: An entirely optional gesture to show gratitude to our warehouse and support teams.

2. Shipping Protection Policy Selecting Shipping Protection grants you comprehensive coverage for various transit-related disruptions. For complete terms, specific coverage details, and exclusions, please review our official protection policy page on our site.

3. Cancellations & Refund Guarantee If you accidentally added Shipping Protection or a Tip—or simply changed your mind after placing the order—we offer a hassle-free, 100% refund for these specific add-on fees.

We process these refund requests right away upon notice, even if your package has already shipped out.

4. Reach Out to Us To request a refund for any voluntary add-on or to ask questions about your order, please contact our support team through either of the following channels:

  • Phone / SMS:+1 (747) 351-3223

  • Email: support@offiriovy.com

Our dedicated team is ready to assist you promptly to ensure a smooth and worry-free experience.